Streamlining with OPEN Go

A restaurant experience must be hassle-free and convenient for all guests. All to ensure that guests have an optimal overall experience. With the new OPEN Go – our new comprehensive mobile POS solution –  staff gets a complete overview of available tables, orders, and payments. Using tools that improve and simplify certain work tasks means that other areas can be prioritised. A happy customer is the best reward a restaurant can get. With OPEN Go, there are great opportunities to boost any restaurant, small or large alike.

This is how OPEN Go works

OPEN Go is a mobile POS system allowing waiters to not run around between the kitchen, the stationary cash registers and the tables. All work can be performed on the device. Using OPEN Go, staff can:

  • Get an overview of available tables
  • Take orders
  • Send orders straight to the kitchen and the bar
  • Get an overview of bookings
  • Open bills directly at the table
  • Complete, print, and split payments

All features that are available in the cash register are now available on a mobile device as well. OPEN Go simplifies work tasks and makes them more time-efficient, allowing staff to spend more time providing service and creating positive restaurant experiences.

Boost satisfaction, both among customers and staff

Many business owners constantly put efforts into streamlining their workplaces and work processes. Using OPEN Go, restaurant owners can achieve high quality and efficiency by changing the way some work processes are performed. The device allows staff to have a better overview of guests, available tables, orders and payments. Don’t hesitate to provide the best possible experience to both staff and guests by investing in a mobile POS.

Betalterminal med suddig bakgrund i restaurant kvinna

Making a few investments in one’s business is often only a positive for the business itself. The real evidence of truly successful investments can be seen in returning guests, happy staff, and better profits. With OPEN Go, you can go as far as you wish.

Do you want to learn more about OPEN Go? Don’t hesitate to contact us via the form below. We will be in touch shortly thereafter.

OPEN Go – Innovation within the Restaurant Industry

Want to get ahead of the competition and have happy customers and staff? With our mobile payment solution OPEN Go you can put an end to mistakes, stress and wasted time taking orders. Payments are sent directly from the customer’s table to the kitchen, allowing more time for great customer service. You will soon see the benefits – whether your business is large or small, a restaurant or pub, you won’t want to be without OPEN Go!

Simpler Payment Process

Betalterminal med suddig bakgrund i restaurant kvinna

As well as streamlining the order process, OPEN Go also makes the payment process smoother. The waiter can easily open the bill for the table and split the payments, thereby eliminating the need for clients to split a bill – which sometimes can cause a little controversy! Guests can easily pay separately or share dishes and drinks as they wish with receipts printed for each payment.

No Waiting, No Hassle

The OPEN Go portable device is user-friendly with a large and clear display. The staff have a simple overview of all the tables and can change or add table placements directly. With OPEN Go, waiters no longer need to rush to the till to check on bookings or table placements, all this is now done through the portable OPEN Go.

When new guests arrive, they are immediately shown to a free table and can quickly and smoothly place an order as the waiter in turn enters it into the device. No wait, no hassle. Taha Fazlhashemi, the chief product officer at OPEN says this about OPEN Go:

There was no one on the market offering a solution that provided service and restaurant staff an overview of the tables, enabled them to receive orders, send orders, charge and print receipts, all with just one device. We wanted to develop this so that time can be saved to allow the staff to do what they are best at, namely, taking care of the guests.

Effective Systems: Make it Simple, Make it Fun

OPEN Go offers a complete solution for many practical aspects, contributing to more efficient working practices whilst making the job easier and enjoyable. When asked which companies the mobile checkout is best suited for, Taha replies:

Large restaurants with separate rooms, those with outdoor cafés and smaller businesses like food trucks will all notice a huge difference in efficiency.

Both OPEN and all the companies that have tested OPEN Go are excited about it´s launch and are sure that you will very soon see a significant and positive improvement!

Five major F&B trends that restaurant owners can take advantage of

The convenience of restaurants has made them an indispensable aspect of modern life. However, the advent of the digital age and evolution of dining culture is expected to create massive changes in how the restaurant industry operates. In fact, the changes are already afoot, and we are already seeing how the following trends impact the way people choose where to eat and order food.

We have gathered these 5  biggest trends within food- and drink that we think are important to you as a restaurant owner.

1. Expansion of takeout and delivery menus

Take outs and deliveries are no longer just limited to fast food and pizzas; consumers are using such services to enjoy a wide range of food. Instead of relying on advertisements, flyers or phone directories, the ordering process now is centred on smartphones and search engines. Mobile apps have become the dominant ordering medium, while third-party delivery services such as Foodora, Wolt and Delivery Hero are dispensing the need for consumers to leave the comfort of their home or office.

By adopting more flexible ordering and billing solutions, small restaurant owners can tap into this growing market and stay ahead of the curve.

Curious to know how OPEN can help you integrate remote ordering in to your POS? Read more here.

2. Rising popularity of home meal kits

Irregular working hours and difficulty in finding time to shop for groceries have turned ready-made home meal kits into a vital service for some. Consumers can now enjoy delicious and high-quality dishes using easy-to-follow recipes and accurately portioned ingredients.

Restaurant owners can ride this wave by selling similar pre-packaged kits for their customers. Just buy the ingredients and pack them inside a grocery bag with a small note containing the cooking instructions – your customers will love this option!

3. Zero Waste Movement 

Global food waste is a serious issue that places unnecessary strains on the planet’s already volatile ecosystem and climate. Today’s generation is more aware and sensitive of such wastage, and they increasingly want to reward restaurants that attempt to operate sustainable and environmentally-friendly businesses.

If you can optimise your food preparation and recycling processes, and demonstrate it to your customers, you will win their loyalty.

Learn how OPEN Insight can increase your understanding of your data and as a result lower your food waste.

4. Meat-plant blends

Obviously, not everyone is suited for a vegan lifestyle. However, a growing number of customers are willing to consider incorporating plant-based ingredients in dishes to reduce meat content. This will help to reduce the production and pollution footprints of meat producers.

Plant-based products such as soy, grains, algae, and fruits, among others, can be used on dishes like burgers, meatloaf and even pasta. Experiment with such products, and include these dishes in your menu to attract this trendy crowd.

5. Rise of the mocktails

Happy Hour is one of the greatest marketing strategies of the 20th century. It creates a daily demand which boosts the bottom-line of outlets serving alcoholic drinks with practically no advertising or promotion costs. The camaraderie enjoyed by regulars also creates a sense of group loyalty which is hard to break.

Dining establishments offering mocktails, or non-alcoholic cocktails, can also attract similar demand. What’s stopping you from launching a mocktail Happy Hour this weekend?

Your restaurant’s website is the key for your digital presence.

If you have a restaurant, it is important to have a website that is inspirational and gives a taste of your business. Both by having an attractive design and useful information.

Make your website as searchable as possible by using the name of your restaurant as your domain name. It is important to have accurate and up-to-date information that shows that the website is well maintained and regularly updated. It is also important that you present your logo and high quality images that showcase the style and personality of your restaurant. Don’t forget to make sure your website is optimized for mobile devices, the majority today is looking for information using their mobile phones.

Basic information such as phone numbers, email, visitor’s address, opening hours and preferably a booking button should be visible on all landing pages. If you register your restaurant on Google Maps, you can include the map on your website which means that your guests can find it in just a few clicks. This information is especially important if you think customers generally use their phones to find your restaurant.

The main purpose of your website should always be to attract new customers and in that case an online booking function is very important. It can be a button that leads to another landing page with the restaurant’s contact information mentioned above or it can be a form where the guest is allowed to fill in their information. You can also offer the guest to book online in real time using a booking engine, such as the one offered by Bookatable.

If you do not already have a direct booking engine, you can find one here.

If the guest does not visit your website to book a table then the obvious reason is to see the menu. These two often have a synergy effect, display your a la carte menu in a context that you can easily update and allow the user to download this is crucial for generating guests through your website. It is also important that prices are quoted as it is a basic information that helps the customer decide whether to book a table or not.

  • Simple domain name & updated contact information
  • Complete & updated menu
  • Links to your social networks

Last but not least, activate your SOCIAL NETWORKS! Link from your website to your social networks like Facebook, Instagram, Google + etc. Preferably at the top or bottom of the page. You can also add a “like” feature on Facebook and Instagram to encourage your customers to follow you on these networks and read your reviews.

GOOD LUCK!

Digitalization revolutionize the way we pay

Do you still remember the times when you needed only banknotes and coins for paying? It’s not so far away, and nowadays paying by a cellphone, smartwatch or fingerprint has become almost so self-evident.

Paying goes more digital, secure and comfortable

Upcoming years the digitalization will change fundamentally the way we pay, and digitalization-driven payment trends are evolving towards the turning point. Groundbreaking technology such as artificial intelligence (AI), internet of things (IoT), digital platforms open up completely new possibilities and enable entirely new approaches to paying.

Digital payment technology contributes to a cashless world. The continued development of cellphones and smartwatches has given rise to contactless payments like Apple Pay and Google Pay. Also, biometric security is used to authenticate payments, such as facial recognition and fingerprint readers. Alipay has launched a few years ago a smile-to-pay for Chinese shoppers and this year they added beauty filters in it.

OPEN utilizes artificial intelligence in OPEN Numbers, which is the perfect solution for easy insight on the go. It provides you with immediate access to your sales and inventory data, all accessible from your phone for easy updates on the go.

Future’s in-car payments bring mobility

In-car payments will open doors to new ways to pay. Electricity, machine learning, 5G network, cashless and artificial intelligence will change the way we pay and travel in the long term. For several years, it has been possible to pay for parking and car wash with registry plate recognition and the fee is debited automatically.

In future car manufactures will include in-car payment options in their vehicles, which brings mobility and opens up completely new possibilities. See the future vision of the Visa credit card company on in-car payments, where food & beverages and car refueling is paid automatically on the go.

In Finland OPEN offers MobiFuel, a high-quality back-end solution for refueling mobile applications. Our solution controls Fuel station’s forecourt and outdoor payment terminal smoothly and securely. In Finland, it has been in commercial usage for three years.

 

 

 

 

 

Read more about OPEN Road

We are OPEN

Finally, it is time for us to launch our new brand, we present to you OPEN!

Our job is to help you plan, perform and grow. That’s why we’re reinventing the point-of-sale experience.

Through the merger of Finnpos, KDR and OpenSolution, we as one of the largest Nordi player of payment solutions can offer
you a solid experience of POS solutions, independent of the size of your business.

We operate within the food and beverage, fuel and charging and cruise business.

“We know that an innovative payment solution can increase a company’s revenue by up to 30% as well as improve employee wellbeing in the workplace. With this in mind, we reinvented our POS experience to better suit the fast-paced business environment. We are proud to say that OPEN’s system is the market’s most complete cash register system with everything from hardware, payment solutions, reporting tools, integrations and support,” commented Mikael Hedlöf, CEO of OPEN.

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Opplæring OPEN One - Heldags On Site OSLO

Heldags opplæring passer deg som vil starte fra grunnen og ha full opplæring i både oppsett og daglig bruk av kasser.

Opplæring OPEN One - 4 timer On Site OSLO

4 timers opplæring passer deg som trenger noe mer inngående opplæring i Open One og Backoffice. For eksempel om du skal vedlikeholde kassens meny, favorittsider, varegrupper osv.

Opplæring OPEN One - 4 timer Teams

4 timers opplæring passer deg som trenger noe mer inngående opplæring i Open One og Backoffice. For eksempel om du skal vedlikeholde kassens meny, favorittsider, varegrupper osv.

Opplæring OPEN One - 2 timer Teams

2 timers opplæring passer deg som ikke trenger dyptgående kunnskap om systemet, men vil ha en gjennomgang av enkel funksjonalitet som å oppdatere priser og legge inn nye varer, eller om du vil ha en gjennomgang av selve kassen og funksjonalitet i denne for daglig bruk for dine nye ansatte.

Opplæring Gold by OPEN - Heldags On Site OSLO

Heldags opplæring passer deg som vil starte fra grunnen og ha full opplæring i både oppsett og daglig bruk av kasser..

Opplæring Gold by OPEN - 4 timer On Site OSLO

4 timers opplæring passer deg som trenger noe mer inngående opplæring i Gold og Manager. For eksempel om du skal vedlikeholde kassens meny, favorittsider, varegrupper osv.

Opplæring Gold by OPEN - Heldags On Site BERGEN

Heldags opplæring passer deg som vil starte fra grunnen og ha full opplæring i både oppsett og daglig bruk av kasser.

Opplæring Gold by OPEN - 4 timer On Site BERGEN

4 timers opplæring passer deg som trenger noe mer inngående opplæring i Gold og Manager. For eksempel om du skal vedlikeholde kassens meny, favorittsider, varegrupper osv.

Opplæring Gold by OPEN - 4 timer Teams

4 timers opplæring passer deg som trenger noe mer inngående opplæring i Gold og Manager. For eksempel om du skal vedlikeholde kassens meny, favorittsider, varegrupper osv.

Opplæring Gold by OPEN - 2 timer Teams

2 timers opplæring passer deg som ikke trenger dyptgående kunnskap om systemet, men vil ha en gjennomgang av enkel funksjonalitet som å oppdatere priser og legge inn nye varer, eller om du vil ha en gjennomgang av selve kassen og funksjonalitet i denne for daglig bruk for dine nye ansatte.

Bytte av hardware - Remote hjelp

Har du fått nye bankterminaler, eller vil sette opp en ekstrakasse for sommeren du har hentet fra en annen avdeling? Book inn tid med en servicetekniker som fjernstyrer og guider deg gjennom oppsettet.

Oppsett regnskapsintegrasjon

Book avtale her for oppsett av regnskapsitegrasjon. Vennligst ha klar din kontoplan, samt tilgang til regnskapssystem tilgjengelig for å hente ut eventuell API-nøkkel eller annen nødvendig informasjon som kan trengs for oppsett.

Oppsett faktureringsintegrasjon

Book avtale her for oppsett av fakturaintegrasjon. Vennligst ha klar tilgang til ditt faktureringssystem tilgjengelig for å hente ut eventuell API-nøkkel eller annen nødvendig informasjon som kan trengs for oppsett.

Oppsett integrasjon Diggecard

Book avtale her for oppsett av integrasjon mot gavekortløsningen Diggecard https://diggecard.com Du må ha på plass egen avtale med Diggecard direkte før integrasjonen kan settes opp.

Oppsett integrasjon mot QR/Bestillings-system

Book avtale her for oppsett av integrasjon mot QR-system. Avtale inkluderer 1 time forarbeid av OPEN.

Oppsett integrasjon timeregistrering

Book avtale her for oppsett av integrasjon mot timeregistreringssystem. OPEN sender omsetning fra kassasystem til timeregistreringssystem. Vennligst ha klar tilgang til ditt system tilgjengelig for å hente ut eventuell API-nøkkel eller annen nødvendig informasjon som kan trengs for oppsett.